We’re Here to Help — TrueFidel: KENYA’S Trusted Online Store
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TrueFidel is here to help — whether you’re placing an order, checking delivery or need payment instructions . Reach out and we’ll respond promptly with clear next steps.
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Contact us any time by phone, email or whatsapp for order help, payment guidance and product enquiries.
Fast Local Delivery
We offer same‑day or next‑day fulfillment across Nairobi and fast nationwide shipping — tell us your preferred delivery window when you order.
Clear Returns
Return eligible items within 7–14 days of delivery. We’ll guide you through the simple steps and refund process.
Order Tracking
Follow your order with SMS and email updates from checkout to delivery. For any delivery questions, call +254718980248 or email info@truefidel.co.ke
Get in touch
Contact TrueFidel
We’re here to help you order, arrange delivery or answer questions about payment and returns. Reach us by phone, WhatsApp or email. Orders accepted 24/7, with same‑day fulfillment across Nairobi and fast nationwide delivery.